Integrations
What works on your platform
Not every platform allows the same things. Here you can see clearly what works on each one; the list is built from what each connection can really do.
Store platforms
Returns on your own site
Customers start the return in your own returns portal. Which options you can offer depends on the platform your store runs on.
- Yes
- Depends on your store
- No
| Feature | Shopify
| WooCommerce
| ikas
| Shopier
| IdeaSoft
|
|---|---|---|---|---|---|
| Your customer's options | |||||
| Returns portalCustomers find their order by its number and email and start the return themselves. The standard refund is always one click away. | Yes | Yes | Yes | Yes | Yes |
| Size or colour exchangeThe customer picks an option that's in stock; the new order opens in your store on its own. | Yes | Yes | No | No | No |
| Exchange for another productThe customer picks another product and pays any price difference on your store's own checkout page. | Yes | Yes | No | No | No |
| Store credit with a bonusThe credit opens in your store as a single-use discount code. | Yes | Yes | Yes | Yes | Yes |
| Credit as a gift cardThe credit is given as your store's gift card; any balance left stays on the card. | Depends on your storeDepends on your store's plan | No | No | No | No |
| Gift to a friendThe customer can send the exchange item to a different address. | Yes | Yes | No | No | No |
| Hold the chosen item in stockThe item is held for the customer until they decide; the time left is shown on screen. | Yes | No | No | No | No |
| Product ratings and reviewsThe product's rating and number of reviews appear with the exchange offer. | Depends on your storeWith Judge.me, Yotpo or Okendo | Yes | No | No | No |
| In your dashboard | |||||
| Categories by namePick categories by the names they have in your store, in rules, settings and reports. | Yes | Yes | Yes | Yes | Yes |
| Product countsHow many products you have on sale and out of stock appears next to your returns. | Yes | Yes | No | No | No |
| Fee on unused creditIf the customer never uses the credit before it expires, its fee is reversed automatically. | Yes | Yes | No | No | No |
Shopify9 of 11 features
- Connects in one click
- Orders arrive instantly
Your customer's options
- YesReturns portalCustomers find their order by its number and email and start the return themselves. The standard refund is always one click away.
- YesSize or colour exchangeThe customer picks an option that's in stock; the new order opens in your store on its own.
- YesExchange for another productThe customer picks another product and pays any price difference on your store's own checkout page.
- YesStore credit with a bonusThe credit opens in your store as a single-use discount code.
- Depends on your storeCredit as a gift cardThe credit is given as your store's gift card; any balance left stays on the card.Depends on your store's plan
- YesGift to a friendThe customer can send the exchange item to a different address.
- YesHold the chosen item in stockThe item is held for the customer until they decide; the time left is shown on screen.
- Depends on your storeProduct ratings and reviewsThe product's rating and number of reviews appear with the exchange offer.With Judge.me, Yotpo or Okendo
In your dashboard
- YesCategories by namePick categories by the names they have in your store, in rules, settings and reports.
- YesProduct countsHow many products you have on sale and out of stock appears next to your returns.
- YesFee on unused creditIf the customer never uses the credit before it expires, its fee is reversed automatically.
WooCommerce9 of 11 features
- Connects in one click
- Orders arrive instantly
Your customer's options
- YesReturns portalCustomers find their order by its number and email and start the return themselves. The standard refund is always one click away.
- YesSize or colour exchangeThe customer picks an option that's in stock; the new order opens in your store on its own.
- YesExchange for another productThe customer picks another product and pays any price difference on your store's own checkout page.
- YesStore credit with a bonusThe credit opens in your store as a single-use discount code.
- NoCredit as a gift cardThe credit is given as your store's gift card; any balance left stays on the card.
- YesGift to a friendThe customer can send the exchange item to a different address.
- NoHold the chosen item in stockThe item is held for the customer until they decide; the time left is shown on screen.
- YesProduct ratings and reviewsThe product's rating and number of reviews appear with the exchange offer.
In your dashboard
- YesCategories by namePick categories by the names they have in your store, in rules, settings and reports.
- YesProduct countsHow many products you have on sale and out of stock appears next to your returns.
- YesFee on unused creditIf the customer never uses the credit before it expires, its fee is reversed automatically.
ikas3 of 11 features
- Connects with keys
- Orders arrive instantly
Your customer's options
- YesReturns portalCustomers find their order by its number and email and start the return themselves. The standard refund is always one click away.
- NoSize or colour exchangeThe customer picks an option that's in stock; the new order opens in your store on its own.
- NoExchange for another productThe customer picks another product and pays any price difference on your store's own checkout page.
- YesStore credit with a bonusThe credit opens in your store as a single-use discount code.
- NoCredit as a gift cardThe credit is given as your store's gift card; any balance left stays on the card.
- NoGift to a friendThe customer can send the exchange item to a different address.
- NoHold the chosen item in stockThe item is held for the customer until they decide; the time left is shown on screen.
- NoProduct ratings and reviewsThe product's rating and number of reviews appear with the exchange offer.
In your dashboard
- YesCategories by namePick categories by the names they have in your store, in rules, settings and reports.
- NoProduct countsHow many products you have on sale and out of stock appears next to your returns.
- NoFee on unused creditIf the customer never uses the credit before it expires, its fee is reversed automatically.
Shopier3 of 11 features
- Connects with keys
- Orders arrive instantly
Your customer's options
- YesReturns portalCustomers find their order by its number and email and start the return themselves. The standard refund is always one click away.
- NoSize or colour exchangeThe customer picks an option that's in stock; the new order opens in your store on its own.
- NoExchange for another productThe customer picks another product and pays any price difference on your store's own checkout page.
- YesStore credit with a bonusThe credit opens in your store as a single-use discount code.
- NoCredit as a gift cardThe credit is given as your store's gift card; any balance left stays on the card.
- NoGift to a friendThe customer can send the exchange item to a different address.
- NoHold the chosen item in stockThe item is held for the customer until they decide; the time left is shown on screen.
- NoProduct ratings and reviewsThe product's rating and number of reviews appear with the exchange offer.
In your dashboard
- YesCategories by namePick categories by the names they have in your store, in rules, settings and reports.
- NoProduct countsHow many products you have on sale and out of stock appears next to your returns.
- NoFee on unused creditIf the customer never uses the credit before it expires, its fee is reversed automatically.
IdeaSoft3 of 11 features
- Connects in one click
- Orders arrive instantly
Your customer's options
- YesReturns portalCustomers find their order by its number and email and start the return themselves. The standard refund is always one click away.
- NoSize or colour exchangeThe customer picks an option that's in stock; the new order opens in your store on its own.
- NoExchange for another productThe customer picks another product and pays any price difference on your store's own checkout page.
- YesStore credit with a bonusThe credit opens in your store as a single-use discount code.
- NoCredit as a gift cardThe credit is given as your store's gift card; any balance left stays on the card.
- NoGift to a friendThe customer can send the exchange item to a different address.
- NoHold the chosen item in stockThe item is held for the customer until they decide; the time left is shown on screen.
- NoProduct ratings and reviewsThe product's rating and number of reviews appear with the exchange offer.
In your dashboard
- YesCategories by namePick categories by the names they have in your store, in rules, settings and reports.
- NoProduct countsHow many products you have on sale and out of stock appears next to your returns.
- NoFee on unused creditIf the customer never uses the credit before it expires, its fee is reversed automatically.
- An option that isn't available is never shown to your customer; they choose one of the other options or the standard refund.
- On platforms where we can't see unused credit automatically, you can dispute the fee from your billing page.
Marketplaces
Marketplace return claims
On a marketplace, the marketplace sets the return rules and no offer is made to the customer. Revoop gathers the claims, makes a suggestion and passes your decision on to the marketplace.
- Yes
- Depends on your store
- No
| Feature | Trendyol
| Hepsiburada
| n11
| İdefix
|
|---|---|---|---|---|
| Claims in one listReturn claims come in on their own, each with a suggestion to approve or review. | Yes | Yes | Yes | Yes |
| Approve, automatically if you likeApprove a claim in one click from your dashboard, or let claims that match your rules be approved automatically. | Yes | Yes | Yes | Yes |
| Reject with a reasonPick one of the marketplace's rejection reasons and reject from your dashboard. | Yes | No | Yes | Yes |
| Reject with photos and videoSend the photos and video you took of the parcel along with the rejection. | Yes5 photos + 1 video | No | Yes3 photos + 1 video | Yes5 photos |
| Returns without a codeOpen a claim from your dashboard for a parcel that came back without a return code; it arrives with the others. | Yes | No | No | No |
| Categories by namePick categories by the names they have in your store, in rules, settings and reports. | Yes | No | No | No |
Trendyol6 of 6 features
- Connects with keys
- Claims arrive at regular intervals
- YesClaims in one listReturn claims come in on their own, each with a suggestion to approve or review.
- YesApprove, automatically if you likeApprove a claim in one click from your dashboard, or let claims that match your rules be approved automatically.
- YesReject with a reasonPick one of the marketplace's rejection reasons and reject from your dashboard.
- YesReject with photos and videoSend the photos and video you took of the parcel along with the rejection.5 photos + 1 video
- YesReturns without a codeOpen a claim from your dashboard for a parcel that came back without a return code; it arrives with the others.
- YesCategories by namePick categories by the names they have in your store, in rules, settings and reports.
Hepsiburada2 of 6 features
- Connects with keys
- Claims arrive at regular intervals
- YesClaims in one listReturn claims come in on their own, each with a suggestion to approve or review.
- YesApprove, automatically if you likeApprove a claim in one click from your dashboard, or let claims that match your rules be approved automatically.
- NoReject with a reasonPick one of the marketplace's rejection reasons and reject from your dashboard.
- NoReject with photos and videoSend the photos and video you took of the parcel along with the rejection.
- NoReturns without a codeOpen a claim from your dashboard for a parcel that came back without a return code; it arrives with the others.
- NoCategories by namePick categories by the names they have in your store, in rules, settings and reports.
n114 of 6 features
- Connects with keys
- Claims arrive at regular intervals
- YesClaims in one listReturn claims come in on their own, each with a suggestion to approve or review.
- YesApprove, automatically if you likeApprove a claim in one click from your dashboard, or let claims that match your rules be approved automatically.
- YesReject with a reasonPick one of the marketplace's rejection reasons and reject from your dashboard.
- YesReject with photos and videoSend the photos and video you took of the parcel along with the rejection.3 photos + 1 video
- NoReturns without a codeOpen a claim from your dashboard for a parcel that came back without a return code; it arrives with the others.
- NoCategories by namePick categories by the names they have in your store, in rules, settings and reports.
İdefix4 of 6 features
- Connects with keys
- Claims arrive at regular intervals
- YesClaims in one listReturn claims come in on their own, each with a suggestion to approve or review.
- YesApprove, automatically if you likeApprove a claim in one click from your dashboard, or let claims that match your rules be approved automatically.
- YesReject with a reasonPick one of the marketplace's rejection reasons and reject from your dashboard.
- YesReject with photos and videoSend the photos and video you took of the parcel along with the rejection.5 photos
- NoReturns without a codeOpen a claim from your dashboard for a parcel that came back without a return code; it arrives with the others.
- NoCategories by namePick categories by the names they have in your store, in rules, settings and reports.
- Anything marked no is done in the marketplace's own panel. Some marketplaces approve returns themselves; you still see their claims in your dashboard.
Whichever platform you connect
These are the same on every connection.
One dashboard
Returns from your site and marketplace claims in the same dashboard, in the same lists.
Product and reason reports
See which product comes back for which reason, across all your sales channels together.
Team and permissions
Invite your team and give each person admin or view-only access.
Personal data encrypted
Customer details are stored encrypted and never written to logs.
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