Pricing
Transparent, success-based pricing
No fixed fees. When Revoop keeps a return in your store, we take a share of the offer given to the customer only.
Every feature, one model
Success fee
- Setup fee
- None
- Monthly fee
- None
- When you pay
- Only when revenue is recovered
Your success fee rate is shared with your account after you sign up.
Included
- A branded, mobile-first returns portal
- Exchange and bonus store credit offers
- Rules with a preview of their impact before publishing
- Live stock checks and automatic coupons / exchange orders
- WhatsApp and e-mail notifications, SMS verification
- Marketplace return claims with auto-approval rules
- Return reason analytics and recovered revenue report
- Team roles and two-factor authentication
What is the success fee calculated on?
The success fee is calculated on the value of exchanges and store credit that customers chose instead of a cash refund and that were successfully created on your platform; the bonus added to store credit is part of that value. The recovered revenue in your panel is the refund value kept in your store, without the bonus. Store credit is charged when it is given; if the credit expires without ever being used, the fee is taken back automatically, and if part of it was used, the fee stays.
What counts
Exchange orders and store credit successfully created on your platform.
What doesn't
Requests that end in a standard refund, and operations that failed or were cancelled. Amounts reversed later are deducted from the total. Return claims from marketplaces are free too.
How you can verify it
You can see every line in your dashboard, with the return and the exchange order or store credit it comes from. Lines are never changed afterwards; any correction is added as a separate line.
Worked example
Say you receive 100 return requests in a month. 30 of them end in an exchange or store credit worth 45,000 TRY in total, bonuses given to customers included. The success fee is calculated on that 45,000 TRY only; the 70 requests that went to a standard refund cost nothing.
Questions about pricing
See all questions
How is Revoop priced?
There is no setup fee and no fixed monthly fee; we charge a success fee only for returns that stay in your store. The success fee is a percentage of the exchange and store credit value that was successfully created on your platform; the bonus added to store credit is part of that value.
If there is no recovered revenue, there is no success fee. Your fee terms are shown on the Billing page.
What is recovered revenue?
Recovered revenue is the amount that stays with the merchant because a return was resolved with an exchange or store credit instead of a cash refund. Only records successfully created on your platform count; the bonus given to the customer is not added to it and is shown separately as incentive cost.
It is calculated net of transactions that were later cancelled or undone. The success fee is calculated on the full offer given to the customer (bonus included).
Can I check how the success fee was calculated?
Yes. On the Billing page, each line shows the return and the exchange order or store credit it came from, the revenue recovered, the amount the fee was calculated on and the success fee charged for it. An exchange that is free under your terms, for example of a defective item, is marked with the reason.
Lines are never changed afterwards; if a correction is needed, it is added as a separate line with its reason.
Do I pay a fee if the customer chooses the standard refund?
No. A standard refund does not create recovered revenue, so it does not generate a success fee. The success fee is calculated only on exchange and store credit value successfully created on your platform.
Am I charged for unpaid or failed transactions?
No. A coupon or exchange order that could not be created on the platform is not recorded as recovered revenue. If a payment link for a price difference is not paid, no success fee is charged either.
For exchanges with a different product, recovered revenue is recorded when the customer pays the difference.
What if the customer never uses the store credit?
Store credit is charged when it is given. If the credit expires without ever being used, the fee is taken back automatically; if part of it was used, the fee stays.
If your sales channel does not show us whether the credit was used, the fee stays; you can then object from the Billing page.
Do I pay a fee for marketplace return claims?
No. Approving or rejecting return claims from marketplaces in the panel is free; these claims never generate a success fee.
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