Features
What Revoop does
The returns flow and the offers that keep revenue come with every plan. More tools are in Pro and Business; each feature says which plan it is in.
Returns flow
Your customer starts the return on their own; you follow every step in the panel.
- Every plan
A return portal in your brand
Customers start their return themselves, in a few taps on their phone. Standard refund is one tap away at every step.
- Every plan
A return button on your site
The portal opens inside your site; customers never leave it.
- Every plan
Returns with photos
For damaged or faulty items the customer adds photos, so you decide with evidence.
- Every plan
Marketplace return claims
Return requests from marketplaces arrive on one screen, with a suggested decision.
Keeping revenue
Exchanges and store credit come before a cash refund. If the customer does not want them, the standard refund is one click away.
- Every plan
Exchange for an item in stock
Instead of a refund the customer takes a size or colour in stock; the sale stays yours.
- Every plan
Store credit with a bonus
Instead of a refund, store credit with a bonus on top; the money stays in your store.
- Every plan
Keep it, gift and stock hold
Credit low-value items without the shipping cost, let the exchange go to a friend as a gift, hold the item for the customer.
- Every plan
Exchange with a price difference
A customer who wants a dearer item pays the difference and swaps.
- In Pro
Basket add-ons
Other items can be added to an exchange; a return turns into an extra sale.
- In Pro
Fit insights
Learns from your own returns which products run small or large and suggests the right size to customers.
- In Pro
Product reviews
The rating and reviews show next to the exchange offer, so customers decide with confidence.
Messages
Return options and outcomes reach your customer by email or on WhatsApp.
- Every plan
E-mail notifications
Customers get your branded e-mail at every step of their return.
- In Pro
WhatsApp notifications
Notifications go from your own WhatsApp Business account.
- In Pro
Returns inside WhatsApp
The customer types "return" and starts it without leaving the chat.
Reports and insights
See what comes back and why, and decide with that in hand.
- Every plan
Return analytics
See which product comes back for which reason, and how much stays in your store.
- Every plan
Weekly digest
Every Monday, last week's returns in one e-mail.
- In Pro
Advanced analytics and export
Catalogue summaries, detailed filters and downloads as a spreadsheet.
- In Pro
AI insights
Finds trends in customer notes and searches returns by meaning.
Operations and team
Rules, integrations, automatic steps and your team in one panel.
- Every plan
Rules with a preview
You decide what each return is offered, and see the effect before publishing.
- Every plan
Platform integrations
Shopify, WooCommerce, ikas, IdeaSoft, Shopier and the marketplaces connect in minutes.
- Every plan
Automatic coupons and exchange orders
Once the customer chooses, the coupon or the exchange order is created in your store.
- Every plan
Abuse shield
Accounts that return often or push the rules are noticed, and offers narrow accordingly.
- Every plan
Team roles and two-step sign-in
Invite your team; each person's role decides what they can do.
- In Pro
Photo analysis
Hints on blur, reused photos and visible defects in the photos customers send.
- In Pro
Reject with evidence
Prepare a photo and video objection to an unfair marketplace claim in one tap.
- In Pro
Several stores
Run more than one store from one account.
Start turning returns into revenue today
Create your account, connect your platform and publish your first rules in minutes. No setup or monthly fee on the Free plan.