Strategy6 min read
Automating return decisions with rules
Automating return decisions with explainable rules that give the same result in the same situation: example rules, a preview before publishing and rule versions.
Blog
Returns management guides
Practical articles on lowering the cost of returns, keeping customers and simplifying operations.
- Strategy6 min read
Store credit with a bonus: how to choose the right bonus rate
How to choose a bonus rate when offering store credit instead of a refund, how to check your margin, and when not to offer incentives. With a worked example.
- Strategy6 min read
Exchange vs refund: why offering an exchange first works
Offering an in-stock exchange before a refund keeps revenue and leaves customers happier. How to do it fairly, with the standard refund always one click away.
- Strategy6 min read
The true cost of an e-commerce return and how to calculate it
A return costs far more than return shipping. Learn a simple formula covering shipping, handling, repackaging, support and lost margin, with a worked example.